Employee IT Service Desk

Key Services

• Service Request Management
• Issue Resolution

Employee IT Service Desk Contact

PGCPS EMPLOYEES ONLY

For urgent Technical Support Monday through Friday, 8:00 AM to 1:30 PM, call 301-386-1549.

Submit a Ticket

NOTE: When submitting a ticket online email responses can typically be expected within 24 hours. This may vary slightly during seasons of peak support, including:

• The start of a school year through October
• On a cycle of every 90 days from the start of the school year, since employee passwords are required to renew every 90 days.

Summer Hours

June 24th - August 2nd

Appointments

Schedule at http://bit.ly/PGCPSSD

Phone Support

Mondays thru Fridays
8:00 AM to 1:30 PM

Ticket Submission

Available 24/7

Addtional Support

For Staff

Are you a district staff member in need of assistance submitting a ticket?  

                              Help Desk Tutorial 

For Parent, Guardians, or Students

Are you a parent, guardian, student, or school community member in need of assistance? 

Please contact your school directly for support. 

Time to change your password? ME Self-Service is here